Here is my Use of Telephone optional Unit NB- Please do not exactly copy this work, make questions relevant to where you work and the procedures of your particular company. Unit Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. Telephone systems have many different features this allows us to handle and manage calls in a professional manner.
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Please note that this Assessment document has 9 pages and is made up of 9 Sections. Jacqueline Batty Section 1 — Understand how to make and receive telephone calls 1. Prepare a brief report advising people on: If possible, use specific information from procedures in your own organisation or one that you are familiar with.
Most businesses have procedures and policies they expect their employees to follow these might be some of the following: By answering the phone you become responsible for creating a positive image of yourself and the business.
Always answer the phone with a smile and in a happy manner. Section 2 — Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages both incoming and outgoing.
It is important to follow the correct procedures for receiving, checking, sorting incoming and outgoing mail or packages. If a mistake is made then someone May be waiting on the arrival of an important document and it may go to the wrong person, or even go missing completely.
Complete the table below with the following information: When calculating postage charges there are a few questions to consider like when does the mail need to be delivered for? Does it need to be track able throughout the journey?
Does it need to be signed for? Once the postal requirements are understood you can then look at the delivery options available and select the most appropriate one.
Comparing two or three providers or comparison sites will help you do this. Section 3 — Understand how to use different types of office equipment 1.
Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment. There are many different types of equipment found in offices like computers, photocopiers, printers, fax machines and scanners.
Every business will have a computer. With the right software, computers can provide a wide range of functions such as word processing, spreadsheets and databases. Most computers are networked and connected to the internet which allows easy communication.
Photocopiers are used to make exact copies of documents they are useful for making multiple copies of one document. Photocopiers have the capacity to produce copies quicker and cheaper then inkjet printers.
Photocopiers can also come with all in one, multiple purpose printer, scanner and fax machine. Scanners are used to convert documents and other images into electronic files that can be stored on a computer.procedures for making and receiving telephone calls.
These will be most useful and important if your role in the business administration department means that you often and follow organisational procedures so that a positive image of yourself and the.
Describe how to follow organisational procedures when receiving a telephone call When receiving calls within the department we always answer with our name and the department we are in, this way the caller will instantly know if they have phoned the right location which will also save wasting anyone’s time.
How to follow organisational procedures when making and receiving telephone calls The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.
If possible, use specific information from procedures in your own organisation (or one that you are familiar with). Business Administration. Unit Making and Receiving Calls. Assignment Contents. Index.
Page No. Learners will be able to identify and use the correct protocols when making and receiving calls, and they will develop their awareness of the types of organisational procedures which must be followed.
Follow any organisational. The organisational procedures when making and receiving telephone calls can vary from business to business but there are a lot of similarities.
There is usually a general guidance and training for staff and especially for the reception staff.
Business and Administration Level 2 NVQ - Unit Use Office Equipment Outcome 1: Know about different types of office equipment and its uses - Business and Administration Level 2 NVQ - Unit introduction.
Identify different types of equipment and their uses. Telephone – Used to make and receive inbound/outbound calls.